Questions to ask the customer:

• Which platform(s) need changes (Instagram, Facebook, TikTok, LinkedIn, YouTube)?
• What exactly needs to be changed (bio, profile photo, highlights, links, posts, captions, hashtags, story templates)?
• Is the request for an existing post (edit/replace) or a new post to be created?
• Do you have the final content/assets ready (text, images, videos), or do you need us to create them?
• Is there a deadline (promotion, event, campaign launch)? If yes, what date/time?
• Do you want the change to go live immediately or after approval?

Procedures:

• Confirm scope: summarize the exact changes requested (platform, items, and expected outcome) in one message.
• Collect assets and copy: request final text, images/videos, links, brand guidelines, and references (examples/screenshots).
• Confirm access and permissions: ensure we have the correct role/admin access (Meta Business Suite, Instagram access, etc.).
• Check policy risks: if content is sensitive (claims, before/after, promotions), verify platform policy compliance before posting.
• Create or edit the content: update the bio/links, prepare the post/story/reel, and format according to platform best practices.
• Quality check: verify spelling, tags/mentions, links, visual quality, and correct dimensions for each platform.
• Approval step (if required): send preview (screenshot or draft) and wait for approval before publishing.
• Publish and confirm: post/schedule the content, then confirm with the client and share the live link or screenshot.
• Document the update: record what was changed, when it was published, and store final assets in the project folder.

Priorities:

• High (1h): Urgent changes tied to a live promotion/event, incorrect pricing/info posted, or account/reputation risk.
• Medium (1 day): Standard updates (bio, links, minor caption edits, new post requests) without immediate risk.
• Low (2 days): Non-urgent improvements (profile optimization, highlight organization, template refinements).