Questions to ask the customer:

• What specific sections need to be updated?
• What is the exact change requested (text, images, layout, buttons, forms, products, pricing)?
• Is this change urgent or tied to a campaign deadline? If yes, what is the deadline?
• Do you have the new content ready (final text, images, links), or do you need us to create it?
• Should the change be applied to desktop only, mobile only, or both?
• Do you want the changes to go live immediately or at a specific date/time?

Procedures:

• Confirm scope: list the exact sections and the exact edits needed (one message summary to avoid misunderstandings).
• Collect assets: request final text, images, files, links, brand guidelines, and any references (screenshots/examples).
• Check access: confirm we have working access to the website platform (WordPress, Shopify, Webflow, etc.) and the required permissions.
• Estimate effort: classify the request as small, medium, or large. If it is outside the plan, share the cost/time estimate before starting.
• Implement changes in a safe way: apply edits in staging or during low-traffic hours if possible. Create a backup before major edits.
• QA checklist: verify desktop + mobile, links/buttons, forms, speed, and that nothing else broke.
• Approval and go-live: share preview link/screenshots for approval when needed, then publish and confirm completion.
• Document the update: record what was changed, when it was changed, and where the new assets are stored.

Priorities:

• High (1h): Critical issues affecting sales/leads (checkout, forms, broken CTA, wrong pricing) or changes tied to a live campaign.
• Medium (1 day): Standard content updates (text swaps, images, small layout tweaks) without an immediate deadline.
• Low (2 days): Non-urgent improvements (minor styling, new sections without deadline, optimization requests).