These procedures are step-by-step guides designed to help our support agents quickly diagnose and resolve common issues. We start with simple, client-side checks (things you can do immediately) to restore service as fast as possible.
If the issue requires advanced technical work—such as DNS changes, server configurations, or provider-level fixes—we will escalate it to our technical team with the exact details needed to solve it efficiently.
- Fast troubleshooting to reduce downtime
- Clear questions to identify the root cause
- Priority levels so urgent issues are handled first